phsinag Terms & Conditions

In these Terms & Conditions, the following definitions apply unless the context requires otherwise:

• "phsinag," "we," "us," or "our" refers to the phsinag platform, accessible at phsinag.app, and the entity operating it under applicable Philippine gaming regulations.
• "Player," "you," or "your" refers to any individual who accesses, registers on, or uses the phsinag platform in any capacity.
• "Account" means the registered user account created by a Player on the phsinag platform.
• "Platform" means the phsinag website, mobile application, and all associated services, games, and features made available by phsinag.
• "Funds" means any Philippine Peso (₱) balance held in a Player's phsinag wallet, whether deposited by the Player or credited as a bonus.
• "Bonus Funds" means any promotional credits, welcome bonuses, reload bonuses, or free spin equivalents credited to a Player's account by phsinag.
• "Wagering Requirement" means the number of times a Player must wager a bonus amount before it becomes eligible for withdrawal, as specified in the applicable promotion terms.
• "Real Money Funds" means funds deposited directly by the Player via GCash, Maya, BPI, BDO, Metrobank, or other supported payment methods.
• "PAGCOR" means the Philippine Amusement and Gaming Corporation, the regulatory body overseeing gaming operations in the Philippines.

By accessing the phsinag platform, creating an account, making a deposit, or participating in any game or promotion offered by phsinag, you acknowledge that you have read, understood, and agree to be legally bound by these Terms & Conditions in their entirety.

If you do not agree with any part of these Terms & Conditions, you must immediately cease using the phsinag platform and close your account. Continued use of phsinag following any published amendment to these Terms constitutes your acceptance of the revised Terms.

To register and use the phsinag platform, you must satisfy all of the following eligibility requirements at the time of registration and on a continuing basis throughout your use of phsinag:

• You must be at least 21 years of age, in accordance with Philippine gaming regulations applicable to casino-style online gaming.
• You must be a natural person. Corporate entities, trusts, and other non-individual legal persons are not permitted to hold phsinag accounts.
• You must be physically located in a jurisdiction where online gaming is not prohibited by applicable law at the time of play.
• You must not be an employee, contractor, director, officer, or immediate family member of any employee of phsinag or any of its affiliated entities, game providers, or technology partners.
• You must not be subject to any self-exclusion order, whether imposed by phsinag, PAGCOR, or any other recognized gaming authority.
• You must not have had a previous phsinag account closed for breach of these Terms & Conditions.

phsinag reserves the right to request documentary proof of eligibility at any time, including but not limited to a government-issued photo ID, proof of address, or proof of age. Failure to provide satisfactory documentation within a reasonable timeframe may result in account suspension or closure.

Each eligible individual may register only one (1) phsinag account. The creation of multiple accounts by a single individual — whether using different names, email addresses, mobile numbers, or payment methods — is strictly prohibited and constitutes a material breach of these Terms.

When registering your phsinag account, you agree to:

• Provide accurate, complete, and current information in all required registration fields.
• Maintain and promptly update your account information to ensure it remains accurate and complete at all times.
• Keep your login credentials, including your password and any two-factor authentication codes, strictly confidential.
• Notify phsinag immediately if you become aware of any unauthorized access to or use of your account.
• Accept full responsibility for all activity conducted through your account, whether or not authorized by you.

phsinag will not be liable for any loss or damage arising from your failure to maintain the confidentiality of your account credentials. If phsinag suspects that your account has been compromised, we reserve the right to suspend your account pending investigation and verification.

All financial transactions on the phsinag platform are denominated in Philippine Peso (₱). phsinag supports deposits and withdrawals via the following methods, subject to availability and applicable limits:

• GCash and Maya (PayMaya) e-wallet transfers
• Online banking via BPI, BDO, Metrobank, and UnionBank
• Other payment methods as may be added to the phsinag platform from time to time

Deposits: Deposits are credited to your phsinag wallet upon successful confirmation from the payment provider. phsinag is not responsible for delays caused by third-party payment processors. Minimum and maximum deposit limits apply and are displayed at the time of transaction.

Withdrawals: Withdrawal requests are subject to identity verification. phsinag reserves the right to request a valid government-issued ID, proof of payment method ownership, and any other documentation deemed necessary before processing a withdrawal. Withdrawals will only be processed to a payment method previously used to deposit funds into your phsinag account, unless otherwise approved by phsinag support.

Processing Times: phsinag aims to process approved withdrawal requests within one (1) to three (3) business days. Processing times may vary depending on the payment method and any ongoing verification requirements.

phsinag may offer bonuses, promotional credits, free spins, cashback offers, and other incentives to eligible players from time to time. All bonuses are subject to the following general conditions, in addition to any specific terms published alongside each individual promotion:

• Bonuses are available to eligible players who have completed account registration and identity verification on phsinag.
• Each promotion is available once per player, per household, per device, and per IP address, unless otherwise stated.
• Bonus Funds are subject to wagering requirements before they may be withdrawn. The applicable wagering requirement will be clearly stated in the promotion terms. Failure to meet wagering requirements within the specified timeframe will result in forfeiture of the Bonus Funds.
• phsinag reserves the right to determine which games contribute to wagering requirements and at what percentage. Contribution rates vary by game type and are published in the promotion terms.
• Bonus Funds may not be transferred, sold, or assigned to another player.
• phsinag reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice, provided that any modification will not adversely affect bonuses already accepted and in progress by players.
• Any attempt to exploit, abuse, or manipulate bonus offers — including but not limited to the use of multiple accounts, coordinated play, or systematic wagering strategies designed to circumvent wagering requirements — will result in the forfeiture of all Bonus Funds and may result in permanent account closure.

All games available on the phsinag platform — including EVO Live dealer games, Tower, Dragon Fortune, Monster Mine, Plinko, and Spirit Party — operate using certified Random Number Generator (RNG) technology or live dealer systems provided by licensed game suppliers. Game outcomes are determined independently of phsinag and are not subject to manipulation by phsinag or any player.

Each game on phsinag has its own set of rules, which are accessible within the game interface. Players are responsible for familiarizing themselves with the rules of each game before placing wagers. phsinag accepts no liability for losses arising from a player's misunderstanding of game rules.

In the event of a technical malfunction, disconnection, or system error during a game session, phsinag will endeavor to resolve the issue and restore the game to its correct state. Where this is not possible, phsinag reserves the right to void the affected round and return the wagered amount to the player's account. The decision of phsinag in such matters is final.

The following conduct is strictly prohibited on the phsinag platform. Engaging in any prohibited conduct may result in immediate account suspension, permanent closure, forfeiture of funds, and referral to relevant law enforcement or regulatory authorities:

• Registering more than one account on phsinag, or assisting another person in doing so.
• Providing false, misleading, or fraudulent information during registration or at any subsequent point.
• Using the phsinag platform for any unlawful purpose, including money laundering, fraud, or financing of illegal activities.
• Attempting to reverse-engineer, hack, modify, or otherwise tamper with the phsinag platform, its software, or its game systems.
• Using automated software, bots, scripts, or any other artificial means to interact with the phsinag platform.
• Colluding with other players to gain an unfair advantage in any game.
• Exploiting software bugs, errors, or vulnerabilities. Any such discovery must be reported to phsinag immediately.
• Engaging in chargebacks or payment reversals in bad faith after receiving gaming services from phsinag.
• Allowing any third party to access or use your phsinag account on your behalf.

All content on the phsinag platform — including but not limited to the phsinag brand name, logo, game graphics, user interface design, text, software, and promotional materials — is the exclusive property of phsinag or its licensed content providers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the phsinag platform solely for personal, non-commercial entertainment purposes. This license does not permit you to copy, reproduce, distribute, publicly display, modify, or create derivative works from any phsinag content without prior written consent from phsinag.

Any unauthorized use of phsinag intellectual property may result in account termination and may expose you to civil or criminal liability under Philippine law.

To the fullest extent permitted by applicable Philippine law, phsinag shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the phsinag platform, including but not limited to:

• Loss of funds resulting from gaming activity on phsinag.
• Interruption, suspension, or termination of the phsinag platform or any game.
• Unauthorized access to your account resulting from your failure to maintain credential security.
• Technical errors, system failures, or connectivity issues beyond phsinag's reasonable control.
• Decisions made by phsinag in the exercise of its rights under these Terms & Conditions.

phsinag's total aggregate liability to any player in connection with any claim arising under these Terms shall not exceed the total amount of Real Money Funds deposited by that player into their phsinag account in the thirty (30) days preceding the event giving rise to the claim.

phsinag collects, processes, and stores personal data in accordance with its Privacy Policy, which forms an integral part of these Terms & Conditions. By registering on phsinag, you consent to the collection and processing of your personal data as described in the phsinag Privacy Policy.

phsinag implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet can be guaranteed to be completely secure, and phsinag cannot warrant the absolute security of information transmitted to or from the platform.

phsinag is committed to promoting responsible gaming practices among all players. We recognize that for some individuals, gambling can become problematic, and we take our duty of care seriously.

phsinag provides the following responsible gaming tools, accessible directly from your account settings:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit into your phsinag account.
• Loss Limits: Set limits on the maximum amount you are willing to lose within a defined period.
• Session Time Reminders: Receive notifications after a specified period of continuous play.
• Self-Exclusion: Temporarily or permanently suspend your phsinag account. Self-exclusion requests are processed promptly and cannot be reversed during the exclusion period.
• Reality Checks: Periodic on-screen reminders of the time elapsed and net gaming activity during your session.

If you believe you or someone you know may have a gambling problem, we encourage you to seek help. phsinag supports access to responsible gaming resources available through PAGCOR and recognized support organizations in the Philippines.

For full details on phsinag's responsible gaming commitment, please visit our Responsible Gaming page.

phsinag reserves the right to suspend or permanently close any player account at its sole discretion, with or without prior notice, in the event of:

• Breach of any provision of these Terms & Conditions.
• Suspected fraudulent, illegal, or abusive activity.
• Failure to satisfy eligibility requirements or identity verification requests.
• A player's request for self-exclusion.
• Regulatory requirements or instructions from PAGCOR or other competent authorities.

Upon account closure, phsinag will return any verified Real Money Funds balance to the player via the original payment method, subject to the completion of any outstanding verification requirements and the deduction of any amounts owed to phsinag. Bonus Funds will be forfeited upon account closure unless otherwise required by applicable law.

A player may close their phsinag account at any time by contacting phsinag support. Account closure requests will be processed within five (5) business days.

phsinag reserves the right to amend, update, or replace these Terms & Conditions at any time. Where changes are material, phsinag will provide reasonable notice to registered players via email or a prominent notice on the phsinag platform prior to the changes taking effect.

The date of the most recent revision is displayed at the top of this page. Your continued use of the phsinag platform following the effective date of any amendment constitutes your acceptance of the revised Terms & Conditions. If you do not agree to the amended Terms, you must cease using phsinag and close your account before the effective date of the changes.

These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.

In the event of any dispute arising out of or in connection with these Terms & Conditions or your use of the phsinag platform, the parties agree to first attempt to resolve the dispute through good-faith negotiation. If the dispute cannot be resolved through negotiation within thirty (30) days, it shall be submitted to the exclusive jurisdiction of the competent courts of the Philippines.

Nothing in this clause shall prevent phsinag from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction where necessary to protect its legitimate interests.

If you have any questions, concerns, or complaints regarding these Terms & Conditions or the phsinag platform, please contact the phsinag support team. Our team is available 24 hours a day, 7 days a week.

For responsible gaming support and self-exclusion requests, please visit our Responsible Gaming page or contact support directly. All responsible gaming requests are treated with strict confidentiality.